Cancellation & Refund Policy

The Picnic Stories puts time, coordination, sourcing, staff allocation, décor preparation, and vendor blocking into each booking well before the event date. This policy explains how cancellations, rescheduling, refunds, and exceptional situations are handled for bookings in Jaipur and Gurugram.

This policy forms part of the Terms & Conditions.

Booking confirmation

A date is considered blocked only after the required advance payment is received and booking confirmation is communicated in writing. Until then, availability is not guaranteed.

Customer cancellation policy

• Cancellation more than 7 days before the event: refund of 75% of the amount paid, after deduction of payment transfer charges, consultation time, and non-recoverable sourcing costs, if any.
• Cancellation between 3 and 7 days before the event: refund of 50% of the amount paid, subject to deduction of non-recoverable costs already incurred.
• Cancellation less than 72 hours before the event: no refund.
• Cancellation on the event date, no-show, or inability to attend after setup has begun: no refund.

Rescheduling policy

• One rescheduling request may be accommodated without a rescheduling fee if requested at least 72 hours before the event and if the new date is available.
• Rescheduling within 72 hours is subject to availability and may attract additional charges.
• If décor items, florals, cakes, balloons, venue slots, or third-party vendor bookings have already been purchased or blocked, actual non-recoverable costs will still be payable.
• Rescheduled bookings must typically be used within 60 to 90 days from the original event date unless otherwise agreed.

Non-refundable items

The following are ordinarily non-refundable once incurred or confirmed:

• Custom décor or personalised items.
• Fresh flowers, cakes, food, balloons, and perishable items ordered specifically for the booking.
• Venue booking amounts, permit charges, travel bookings, courier costs, and third-party vendor advances.
• Rush booking charges, consultation charges for fully customised concepts, and special sourcing expenses.

Late arrival and reduced event time

No refund will usually be given for reduced event time resulting from the customer's late arrival, guest delay, inaccessible venue, missing permissions, incorrect address, security restrictions, or similar customer-side issues.

Weather and force majeure

For outdoor events affected by rain, unsafe weather, public restrictions, government orders, strikes, natural events, or other circumstances beyond reasonable control, The Picnic Stories may, depending on feasibility and stage of preparation:

• Offer rescheduling to a mutually available date.
• Shift the setup indoors or to another feasible location.
• Offer a partial credit note.
• Retain actual costs already incurred and refund only the remaining amount, if any.

A cash refund may not be possible where substantial preparation or vendor commitments have already been made.

If The Picnic Stories cancels

If a confirmed booking is cancelled by The Picnic Stories for reasons not caused by the customer and no reasonable alternative or reschedule is offered, a refund of the amount received for the unfulfilled portion of the service will ordinarily be processed within a reasonable time. This does not apply where cancellation arises from force majeure or customer breach.

Refund method and timelines

• Approved refunds will generally be processed to the original payer via bank transfer or another mutually agreed mode.
• Refunds may take 7 to 14 business days from approval, subject to banking timelines and confirmation of account details.
• Payment gateway charges, transfer fees, or non-recoverable third-party costs may be deducted where applicable.

How to request a cancellation or refund

All cancellation or refund requests should be sent through the official contact details shared by The Picnic Stories, along with your booking name, event date, amount paid, and reason for the request. For clarity and record purposes, customers are encouraged to use the same WhatsApp number or email address used at the time of booking.

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